We brought our daughter here to get her first vehicle. She fell in love with a high mileage VW and we took it home that day. Unfortunately, about a week later we started to uncover some issues with it and were very concerned about the predicament we got ourselves into. We went back to see Sam and he was amazingly helpful! He was willing to give us the full value of that vehicle towards another one on the lot! This is completely unheard of and was a total shock and relief to us. We ended up getting her into a Nissan with much lower mileage and she is very pleased! I would have zero hesitation recommending or using Top Gears again. Thank you Sam!